OUR EMAIL ADDRESS IS:
Email all customer service inquiries and we will respond as quickly as possible. Note: All weekend and holiday inquiries will be seen next business day.
OUR SERVICE GUARANTEE
You will be completely satisfied with your shopping experience at Nutcase Helmets. You will receive exactly what you ordered, on time, undamaged, and be billed correctly in a secure environment. If for any reason you are not totally satisfied, contact us and we will make it right.
WHAT IS THE STREET ADDRESS FOR NUTCASE HELMETS?
9043 Siempre Viva Rd #130
San Diego, CA 92154 USA
We can only cancel orders within one hour of your order being placed. If you've made a mistake or changed your mind please contact us immediately.
WHEN WILL MY ORDER SHIP?
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday. However, due to COVID-19 please allow some extra time (2-5 days) so we can keep safety measures in place. We do not ship on weekends or holidays. If you place an order on a Friday, for instance, your order will ship Monday.
DO YOU SHIP INTERNATIONALLY?
Not from the United States. But we are available in over 25 countries worldwide. Please visit our Europe site at eu.nutcasehelmets.com !
WHAT IS YOUR RETURN POLICY?
Returns must be initiated within 30 days. Please click herePlease contact us here . All returns are subject to a $7.50 return fee. Please check out our Happiness Guarantee for details on returns and exchanges. All returns must include a return authorization, which will be provided by Nutcase Customer Support
IMPORTANT LEGAL DISCLAIMERS
Nutcase Helmets hereby expressly disclaims all warranties expressed or implied including an implied warranty of fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturers warranty, if any. By making a purchase online from Nutcase Helmets, you agree that Nutcase Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error or incorrect information received from our supplier, Nutcase Helmets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutcase Helmets is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, security checks, or any circumstances which may have caused your package to not be delivered on time.
WARNING: Participating in extreme sports can be very hazardous. Participation involves numerous risks of injury and death. Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.
To minimize the chance of injury, stay within your abilities and wear appropriate safety equipment at all times. If in doubt, don't risk it. Stay within your abilities and remain healthy so you can ride another day.